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Óptica
Gafas

A digital strategy combining product, eye health and WhatsApp as the closing channel to build trust and bring the brand closer to its customers.

Óptica Gafas logo
ClientÓptica Gafas
LocationPunta Arenas, Chile
Period2025–2026
ServicesStrategy · Content · Paid media · Handover
The challenge

Two optical stores, one owner, one city. Both had to grow without one taking customers from the other.

Decisions

Before designing a single piece, we decided what each one had to do.

  1. 01Two brands, two territoriesGafas is the institution: 10 years in Punta Arenas and glasses ready in 24 hours. Optical Planet speaks to its own audience, without competing with it.
  2. 02Who decides and who influencesThe decision-maker is the man over 40, looking for efficiency and price. The influencer is the woman aged 20 to 40, who follows social media and looks for style and health for her family. Content wins over the influencer; the offer convinces the decision-maker.
  3. 03WhatsApp to closeSocial media sparks interest and the sale closes in a conversation, with the customer base reactivated through WhatsApp.
24 hThe lab service as the core message: not selling lenses, selling glasses ready in a day.
30Monthly reviews as a target, with QR codes in the stores.
WhatsAppA channel for conversion and for reactivating the customer base.
The plan

2025 tactical calendar.

Q1Jan – Mar
Sun Promo: 50% off the 2nd pair Student Promo
Q2Apr – Jun
Eye health Multifocals Black Friday (June)
Q3Jul – Sep
30% OFF frames National holidays (Fiestas Patrias)
Q4Oct – Dec
Multifocal special: 40% OFF Fishing season Christmas
Jan Sun Promo: 50% off the 2nd pair
Feb Sun Promo
Mar Student Promo
Apr Eye health
May Multifocals
Jun Black Friday
Jul 30% OFF frames
Aug 30% OFF frames
Sep National holidays (Fiestas Patrias)
Oct Multifocal special: 40% OFF
Nov Fishing season
Dec Christmas
Work samples

What was published, exactly as it ran.

Óptica Gafas strategy board: context, brand DNA, target, tactical plan and KPIs

The starting point: business context, brand DNA, target profile, tactical plan and KPIs, on a single board.

Óptica Gafas post: our stores at Zona Franca and Colón & Magallanes Óptica Gafas post: Merry Christmas
Óptica GafasStudent Promo: 30% off at every level.
Reel · Student Promo

The back-to-school campaign told in the store: 30% off, from kindergarten to university.

The pieces are shown as they were published. No redesigns, no changes to their messages.

The handover

At the end, management was handed over to the client.

AccessAccounts and tools handed over.
CalendarThe year planned, ready to continue.
Handover documentStrategy, paid media and channels, in writing.
Next projectCentro Estético Orrala →