TypeMVP in development · In collaboration
SectorReal estate
ChannelWhatsApp
RoleProduct design and agent architecture
Answer every inquiry instantly and pass only the worthwhile ones to the team, without losing human control.
What we did
An agent that follows rules instead of improvising.
- 01Lead journeyFrom the first inquiry to property selection, paperwork and human approval of the contract.
- 02States and transitionsA state machine that keeps the context of each conversation and decides the next step.
- 03Rules and escalationDeterministic validations and escalation rules: whatever the agent shouldn't handle, it hands over to a person.
How it works
From inquiry to decision, in three steps.
01The inquiry comes inA WhatsApp message, at any hour.
02The agent sorts itIt replies, asks what's needed and classifies it by the business rules.
03The team decidesIt gets a summary with the key details and approves the important steps.
The engineering behind it: conversation state with context persistence, and business rules with deterministic validations.
Next projectHELM →